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iPod Service and Support

To get the most out of your iPod, take a few moments to get yourself ready: img

  1. Download and install the latest version of iTunes.
  2. View Apple's video tutorials on iTunes and syncing your iPod.
  3. If you have an iPod touch or iPhone, visit the App Store in iTunes to browse and download Apps.
  4. Sync your iPod or iPhone and enjoy!

Having trouble with your iPod? These five steps can clear up most iPod issues:

  1. Reset: iPod classic or nano: Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds.
  2. iPod touch: Press and hold the Home button and the Sleep/Wake button (at the top) simultaneously until the Apple logo appears, about 6 to 10 seconds.
  3. Retry: Retry your iPod with a different USB port on your computer, not a USB port on your keyboard or hub.
  4. Restart: Restart your computer, and make sure that you have the latest software updates installed.
  5. Reinstall: To update and reinstall your iPod software, first download the latest version of iTunes.
  6. Restore: Connect your iPod to your computer. In iTunes, select your iPod in the source lis. In the Summary tab of the main iTunes window, click the Restore button.

Detailed instructions for iPod troubleshooting, and how do do the 5 Rs on your iPod model, are available on Apple's iPod support site.

If the 5 Rs don't fix your issue, your iPod may need service. Warranty service is done by Apple through a mail-in replacement service. You can setup a warranty service request on Apple's website. If your iPod is out of warranty bring it in to one of our retail stores to see what out-of-warranty repair options are available for your model.

Warranty Status Check

If you would like to see if your Mac, iPod, iPhone, or Apple TV is under warranty, you can check online:

1. Click below to bring up Apple's Online Service Assistant.

Check Warranty

2. Type in your serial number and select United States. You can find your serial number in your Apple menu (top left hand corner of your screen). Choose "About the Mac" and click on the version number of Mac OS X twice.

Apple handled warranty service direct through the mail on iPods. Our retail locations offer limited out-of-warranty repairs on iPods.